The concierge
Meet Aria
Your private travel concierge — available any hour to begin a journey, suggest where to go, or arrange a lifestyle request.
Aria blends the warmth of a personal concierge with the reach of The Twelve. Ask about a Mediterranean summer, an African safari, a wellness retreat, or an Antarctic expedition — and she'll help you begin, then hand you to a designer who makes it real.
How it works
From a message to a memory
Begin a conversation
Tell Aria what you're dreaming of — a destination, an occasion, or simply a feeling. Every journey begins with listening.
Shaped around you
Your enquiry passes to a travel designer who crafts a tailor-made itinerary — properties, access, and pace, all your own.
Arranged, end to end
From private transfers to doors that open only for a few — handled with white-glove care and absolute discretion.
Beyond the journey
Restaurant reservations, private guides, VIP access, event tickets, personal shopping, and the requests that don't fit a category. Our Concierge & Lifestyle desk exists to say yes.
- Restaurant reservations
- VIP access & tickets
- Private guides
- Personal shopping
- Celebrations
- Lifestyle requests